terms and conditions

SJM sets out all dates, times, prices, show dates and as much relevant information upfront prior to weekly class terms/holiday camps. In the event that students do not attend the required dates/times, then SJM has the option to ask them to step out of shows/rehearsal. 

 

We are passionate about creating a professional environment that firstly shows respect for your fellow performers and commitment to the show/classes that have been signed up for.

 

Once a space is confirmed by SJM then full payment of that place is required regardless of whether classes are missed or students don't complete a term of weekly classes/day of a holiday camp. 

If you require a payment plan or monthly instalment payments, please let us know. We encourage everyone to use this if required. We will help confirm a payment plan that works for you. 

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SJM Performance Academy weekly classes operate an OPT OUT system. Once your child/young adult is registered for a term of classes, they will automatically be signed up for the following term unless notified.

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NOTICE: SJM Creative will email all parents/carers during a term with a notice date for the following term. This will include notice of when to advise by if your child/young adult is not returning, and also confirm any penalties incurred if places are cancelled after that date or if students simply do not return. 

 

We have an admin phone that can be used to contact over holiday camp weeks, during rehearsal/show weeks and over weekly class times. We encourage parents/students to keep in contact with us. The office number should be used within reason and not used at unsuitable hours. We also ask that any concerns/complaints/queries are noted in an email and sent to our email hello@sjmcreative.com and not directed through our phone/text/whatsapp system. We want to have time to respond to all enquiries and will happily set up a phone call conversation after this if required.